Shipping and Delivery Policy

How we deliver across India and what to check when your parcel arrives.

Where we deliver

We deliver across India. We dispatch from Samatha Colony, Toli Chowki, Hyderabad, Telangana 500008. If you are not sure whether we can deliver to your pin code, call 9666637736 or 7569439710 before you order.

How long it takes

Delivery time depends on where you are, the courier or transport company, and whether the product is in stock. We will tell you the expected time when we confirm your order. Local orders in Hyderabad usually arrive sooner than orders going to other states. Delays can happen during festivals, heavy rain, strikes and other events outside our control, and we will keep you informed if your order is affected.

Shipping charges

Shipping charges depend on the weight, size and destination of the order. We show or confirm the charge before you pay. For bulk and project orders, the transport cost is agreed with you when we quote.

Order processing

We pack an order after it is confirmed and, where needed, after payment is received. We then hand it to the courier and share the tracking or transport details with you by phone or message.

Packing

Panels, bulbs, chandeliers and fans are fragile. We pack them to travel safely, but damage can still happen in transit. This is why we ask you to inspect the parcel on delivery.

Checking your parcel

Check that the outer box is intact and has not been opened.
If it is damaged, note it on the delivery receipt and take photographs.
Open the parcel and check the product against your invoice.
Report any damage or shortage to us at once. See our refund and return policy.

If you are not at home

The courier will usually try to deliver more than once. Give a phone number that you can answer and a full address with a landmark. If a parcel is returned to us because it could not be delivered, we will contact you to arrange delivery again, and the extra shipping charge may be payable by you.

Wrong address

Please check the delivery address and pin code before you confirm an order. We cannot be responsible for a parcel sent to an address that was given wrongly.

Tracking your order

Once your order has been handed to the courier or transport company, we share the tracking number or the consignment details by phone or message. For larger items sent by road transport, you will get the transporter’s name and the lorry receipt number so that you can collect the goods from the nearest office if needed.

Bulk and project deliveries

Large orders for projects, shops and resellers are often sent by road transport. The delivery date and the freight are confirmed with you when we quote. Check the number of boxes against the invoice when the goods arrive and note any shortage on the receipt before you sign.

Remote areas and delays

Some pin codes are served less often by couriers, and deliveries there take longer. If your address is in a remote area, tell us before you order and we will say whether we can deliver and how long it should take.