Check the parcel when it arrives
Lighting products and fans are fragile. Open the parcel as soon as it reaches you, preferably in front of the delivery person, and check that the product matches your order and is not broken. If the outer box is damaged or opened, note it on the delivery receipt and take photographs before you open the parcel.
Damaged or wrong items
If an item arrives broken, or you received a different product from the one you ordered, contact us immediately on 9666637736 or 7569439710 and send photographs of the product, the packing and the invoice. We will arrange a replacement, or a refund if a replacement is not possible. Keep all the original packing until the matter is settled.
Faulty products and warranty
If a product stops working, the manufacturer’s warranty applies. Tell us the product name, the invoice number and what the fault is. Depending on the product, the manufacturer may repair it, replace it or have you take it to an authorised service centre. Warranty does not cover damage caused by wrong wiring, power surges, water entering an indoor fitting, physical damage after delivery or misuse.
Change of mind
Electrical products are not sold on approval. Once a product has been fitted, switched on or used, we cannot take it back because you changed your mind. If you have not opened or used the product, speak to us before you do anything else, and we will tell you whether it can be taken back. Products in unopened original packing, in saleable condition and with the invoice, are the ones we can consider.
Items that cannot be returned
- Products that have been fitted, used or altered.
- Products with the packing, labels or accessories missing.
- Custom or special orders made for you.
- Products damaged by mishandling after delivery.
How refunds are paid
When a refund is agreed, we pay it back to the method you used to pay. Bank and card refunds can take several working days to appear, depending on your bank. If you paid in cash on delivery, we will agree a way to return the money with you.
How to contact us about a return
- Call 9666637736 or 7569439710, or send a message through the contact page.
- Tell us your name, the order or invoice number and the product.
- Send clear photographs if the item is damaged or wrong.
- Keep the product and all of its packing safe until we reply.
Cancelling an order
If you want to cancel an order before it is dispatched, contact us as soon as you can. Once the goods have been handed to the courier, we cannot cancel the order, but the rules above apply when the parcel arrives.
Sending a product back
Do not send anything back until we have agreed to take it. When we do, pack the product in its original box with every accessory, wrap it so it cannot move, and write your name and order number on the parcel. Products that arrive broken because of poor packing may not qualify for a refund, so take care.
Bulk and project orders
Orders placed in quantity for a project, a shop fit-out or for resale are quoted separately. Any terms on returns, replacement of damaged goods and payment are agreed in writing when we confirm the quote, and those terms apply instead of the general rules on this page.
Replacement stock
If we replace a damaged or wrong item, the replacement depends on stock. If the same product is not available, we will offer a similar one or a refund, and the choice will be yours.